Thank you for choosing PinDrop. Your privacy is important to us. This Privacy Policy explains how PinDrop (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide when you use our mobile app and related services (the “Service”).
1. Information We Collect
1.1 Information You Provide Directly
Contact Details: Your name, phone number, and email address.
Service Details: Type of service requested (laundry, dry cleaning, ironing, carwash, mobile detailing, or house cleaning), pickup or service address, preferred date and time slot, and any special instructions.
1.2 Information Collected Automatically
Device & Usage Data: Device model, operating system version, app version, IP address, crash logs, and analytics events to help us improve the app experience.
Location Data: With your permission, we collect coarse location data to display service coverage areas and calculate routes for pickups and onsite services.
Push Notifications: We collect push notification tokens to send you booking confirmations, reminders, and updates. You can opt-out in your device settings.
2. How We Collect Information
User Input: When you schedule a service or update your profile in the app.
Google Sheets & Firebase:
We store service requests (including names, addresses, service details) in a secure Google Sheet via Apps Script.
We record real-time order and scheduling data in Firebase Firestore to manage our mobile workforce efficiently.
Automated Analytics: We use analytics SDKs (e.g., Firebase Analytics) to understand usage patterns and improve performance.
3. How We Use Your Information
Service Delivery: To schedule, coordinate, and fulfill laundry, dry cleaning, ironing, carwash, detailing, and house cleaning requests.
Communications: To send confirmations, reminders, status updates, and promotional offers via email, SMS, or push notifications.
Operational Improvements: To analyze app performance, diagnose issues, and develop new features.
4. Information Sharing & Disclosure
Third-Party Service Providers:
Google (Sheets, Apps Script): Data storage and form submission.
Firebase: Real-time database and analytics.
Legal Requirements: We may disclose information to comply with legal obligations or protect our rights and safety.
Business Transfers: If PinDrop is involved in a merger, acquisition, or sale of assets, your information may be transferred under the same privacy terms.
5. Children’s Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have collected information from a child under 13, please contact us to request deletion.
6. Data Security
We employ administrative, technical, and physical safeguards to protect your data, including:
Encryption: TLS for data in transit; encryption at rest when supported.
Access Controls: Limiting data access to authorized team members only.
Security Audits: Regular reviews of our systems and procedures.
7. Data Retention
We retain personal information as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our policies. When data is no longer required, we securely delete or anonymize it.
8. Your Rights & Choices
Access & Correction: You can review or update your personal information by contacting us.
Deletion: You may request deletion of your personal data and account.
Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us.
Location Permissions: Disable location access in your device settings, which may limit certain features.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will post changes with a new "Last Updated" date. Significant updates will be communicated via email or in-app notice.
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